Friends of Surbiton and Tolworth Health Community
Useful Contacts - Directory (Alphabetical)
The CQC carries out unannounced inspections of all care homes, acute hospitals and domiciliary care services in England at least once a year, to judge whether or not the essential standards are being met. It carries out inspections of other services less often. All of the inspections are 'unannounced' unless there is a good reason to let the provider know that an inspection is going to take place.
Department of Health
Customer Service Centre
London, SW1A 2NS
Telephone: 020 7210 4850
The Department of Health (DH) helps people to live better for longer. We lead, shape and fund health and care in England, making sure people have the support, care and treatment they need, with the compassion, respect and dignity they deserve.
General Medical Council
350 Euston Road
London, NW1 3JN
Telephone: 0161 923 6602
The GMC is an independent organisation that helps to protect patients and improve medical education and practice across the UK. It decides which doctors are qualified to work here and oversees UK medical education and training. It sets the standards that doctors need to follow, and makes sure that they continue to meet these standards throughout their careers. It takes action when it is believed that a doctor may be putting the safety of patients, or the public’s confidence in doctors, at risk.
To help realise the ambition of putting people at the centre of health and social care, the 2012 reforms created Healthwatch England, the national consumer champion in health and care, and a Healthwatch in every Local Authority area across England. Healthwatch England has statutory powers to ensure the voice of the consumer is strengthened and heard by those who commission, deliver and regulate health and care services. Healthwatch is unique in that its sole purpose is to understand the needs, experiences and concerns of people who use services and to speak out on their behalf.
People in and around Kingston will have social and health care services that are designed to, and deliver services that meet the expressed needs of the local community. Its mission is to ensure that the public’s voice is heard and influences the design and delivery of both health and social services in Kingston upon Thames and surrounding areas.
HAPIA believes it is essential for Healthwatch to have a powerful and united voice and to create powerful local and national coalitions. It acts as a source of expert advice for its members, and works to influence Ministers and Civil Servants on health and social care issues.
The KCCG up of the 27 GP practices working across Kingston and is responsible for a budget of approximately £200 million which is used to secure hospital, mental health and community services. Community services include services provided by district nurses or physiotherapists.
Telephone: 0300 061 0614
Facsimile: 024 7682 0001
The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.
The NHS England customer contact centre handles general enquiries, freedom of information requests and complaints. If you require non-urgent medical advice, please contact your GP, your local NHS Walk In or Urgent Care Centre or call 111.
NICE's role is to improve outcomes for people using the NHS and other public health and social care services. It produces evidence based guidance and advice for health, public health and social care practitioners. NICE also develops quality standards and performance metrics for those providing and commissioning health, public health and social care services. It also provides a range of informational services for commissioners, practitioners and managers across the spectrum of health and social care.
Ofsted is the Office for Standards in Education, Children’s Services and Skills. We inspect and regulate services that care for children and young people, and services providing education and skills for learners of all ages. Ofsted is a non-ministerial department.
The Parliamentary and Health Service Ombudsman makes final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other UK public organisations. We do this fairly.
South West London and St George's Mental Health NHS Trust was formed in 1994. The Trust has, for over 160 years, provided mental health services. The Trust headquarters are at Springfield University Hospital in Tooting and the Trust also operates from nearly 100 other locations, providing community and hospital psychiatric services to Kingston, Merton, Richmond, Sutton and Wandsworth. We also offer more specialist services to people throughout the United Kingdom.
The six South West London CCGs, together with NHS England (who commission specialist and primary care services in South West London), are working together under the umbrella name of South West London Collaborative Commissioning, to develop a five-year strategy for the local NHS in south west London.
Surbiton Health Centre
Surbiton, KT6 6EZ
Telephone: 0208 399 7111
Your Healthcare CIC, formerly part of NHS Kingston, is a not-for-profit social enterprise, proud of delivering patient-led, high quality health and social care community services for residents in Kingston and Richmond, as part of the NHS family. As a health and social care provider, Your Healthcare CIC works in partnership to provide the a wide range of services to residents of Kingston and Richmond: